We’re here to make things easier.
Find answers to common questions or reach our support team when you need a little more help.
Ticket status
Open, waiting, and closed tickets stay here with their booking context.
Knowledge base
Questions, answered.
Everything you need to know before, during, and after your appointment.
How do I cancel an appointment?
You can cancel an upcoming appointment from the "My Appointments" section of your account. Cancellations made in line with the salon's cancellation policy are refunded as credits to your balance.
How does the credit system work?
Ewolya uses a transparent credit system: you top up credits and spend them on services at fixed, clearly listed prices. There are no hidden fees, and your remaining balance is always visible in your profile.
Are my payments secure?
Yes. All payments are processed through licensed payment providers with industry-standard encryption. Ewolya never stores your full card details on its own servers.
How can I register my salon?
Choose "Add Your Salon" in the footer or during registration, submit your business details, and our team will verify your salon before it goes live. Verified salons receive a badge on their profile.
How are reviews moderated?
Only customers with a completed appointment can leave a review, so every rating reflects a real visit. Reviews that violate our community guidelines are removed after moderation.
What happens if a salon does not show up?
If a salon cannot honor a confirmed appointment, your credits are refunded in full. Contact us at destek@allcare.app and we will resolve the situation quickly.